Privacy Policy

Privacy Notice

August 2024

Our contact details 

Name:  Bay Taxis Ltd

Address:  37 Pilmuir Ave, Torquay. TQ2 6AL
Phone Number:  01803 444222

E-mail:  info@bay.taxi

The type of personal information we collect 

We currently collect and process the following information: 

• Personal identifiers, including but not exclusive to: 

o Names 

o Addresses
o Dates of Birth
o Telephone Numbers 

o Bank Account details 

o Email addresses 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

· Manage school transport routes, including liaising with parents, guardians and carers 

· Ensure suitable safety measures are in place (e.g. use of car seats or harnesses) 

· Payment of staff and sub-contractors 

· Ensure training and competency 

We may share this information with parents, local authorities, drivers and / or escorts who have a genuine business need to have the data. We are registered with the Information Commissioner’s Office. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

· Your consent. You are able to remove your consent at any time. You can do this by contacting the company via letter, phone or email, as per contact details above. 

· We have a contractual obligation. 

· We need it to perform a task.

· We have a legitimate interest

How we store your personal information 

Your information is securely stored on a single password protected PC which is securely backed up to a Cloud Storage company (MS Sharepoint). Any paperwork is stored at premises that are occupied. 

We keep details of transport routes, sub-contractors and employees for the period of their validity only. Information for employees may be retained for a period not exceeding seven years. This is to ensure that information to assist HMRC or other agencies is retained, or details of accidents or incidents are held in the event of enquiry or litigation. 

We will then dispose your information by destroying paperwork. This is undertaken by a licenced waste disposal company. 

Your data protection rights 

Under data protection law, you have rights including: 

· Your right of access - You have the right to ask us for copies of your personal information. 

· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

· Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. 

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

· You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at the address above, by email, phone or by post if you wish to make a request. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at the address above. 

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office, 

Wycliffe House, 

Water Lane, 

Wilmslow, 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk